Center In-Charge – After Sales Service
Job Responsibilities:
- This position will supervise a team and manage overall customer care center activities of a respective region.
- Center In-Charge is overall responsible for ensuring customer satisfaction by providing reliable, prompt, and friendly service.
- Coordinate with all center functions (Executive, Technical Engineer, Accounts, Inventory and Logistics, etc.) and report to regions and head office.
- Must be KPI driven.
- Sales & revenue target-oriented.
- Should have knowledge in After Sales Service Operations (such as IT Products/Home Appliance/Mobile, etc.).
- Excellent relationship management with dealer and local sales team.
- A passionate salesperson to sell IT products and accessories items.
- Motivate the customer with positive review to convert the interest into sales.
- Target-oriented and punctuality are a must requirement in the workplace.
- Expert in reporting through MS Excel, PowerPoint, etc.
- Should be fluent in understanding and executing ERP systems.
- Achieve sales targets set by the management and prepare periodic reports accordingly.
- Coordinate with the service department to provide smooth and quality services.
- Research and recommend new opportunities, and service improvements with proper forecasting.
Qualification & Experience:
- Graduation/Post-Graduation in any discipline from any reputed university.
- Minimum 3 years’ experience in a similar role/industry.
Job Location: Anywhere in Bangladesh.
Additional Requirements:
- Good communication skills, both verbal and written with good presentation skills.
- Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.
- Good Analytical and Organizing Skills.
- Good Planning and Decision-Making Skills.
- Strong people management skills.
- Demonstrate a strong sense of ownership and dedication to responsibilities.
Compensation & Other Benefits
- T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Provident fund
- Annual Bonus
- Team Retreat
- Facilities for skill development
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2 (Two)
Salary: BDT 25,000 to 30,000 based on experience & expertise.
Drop your CV below or send it via mail “career@1000fix.com” mentioning the position in the subject line.
Job Type: Full Time
Job Location: Anywhere In Bangladesh