Team Leader, Appliance Service
Key Responsibilities:
- Ensure all service requests are handled smoothly and in a timely manner.
- Oversee the day-to-day operations of the service team.
- Ensure engineers/technicians are assigned appropriate tasks and resources.
- Assign engineers/technicians to service requests based on expertise, availability, and service requirements.
- Track and monitor team performance.
- Ensure service requests are completed within timelines and standards.
- Prepare comprehensive service performance reports.
- Ensure service data is accurately recorded and up-to-date.
- Provide guidance and support to engineers/technicians.
- Ensure continuous improvement of technical and customer service skills.
- Handle escalated service issues and ensure timely resolution while maintaining customer satisfaction.
- Ensure services meet company quality standards and customer expectations.
- Conduct quality checks and provide feedback for improvements.
- Ensure safety protocols and company policies are followed during service operations.
Qualification & Experience:
- Diploma/Bachelor’s degree in relevant field.
- 2-4 years’ experience in a similar role.
Additional Requirements:
- Strong knowledge of appliance servicing and repair procedures.
- Excellent leadership, communication, and team management skills.
- Strong problem-solving and decision-making abilities.
- Proficient in using ERP and MS Office tools.
- Strong organizational and time-management skills.
- Customer-focused with a passion for delivering high-quality service.
- Hardworking and dedicated approach to meeting deadlines and handling high-pressure situations.
Compensation & Other Benefits:
- T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Provident fund
- Annual Bonus
- Team Retreat
- Facilities for skill development
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2 (75% of Gross Salary)
Salary: Negotiable based on experience & expertise.
Drop your CV below or send it via mail “career@1000fix.com” mentioning the position in the subject line.
Job Type: Full Time
Job Location: Dhaka
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