Team Leader – Gigabyte

Team Leader – Gigabyte

Key Responsibilities:

• Supervise and monitor the L3 Desktop/Laptop motherboard repair team.
• Ensure daily repair tasks are completed efficiently and with high quality.
• Track team performance, including repair turnaround time (TAT), quality of work, and repeat repair rates.
• Identify gaps in repair processes and suggest improvements to enhance efficiency.
• Coordinate with Gigabyte vendors/principals for technical support, escalations, and updates.
• Arrange or facilitate training sessions for the repair team based on vendor/principal inputs.
• Maintain proper documentation and reporting of repair activities, issues, and resolutions.
• Analyze repair data and generate reports for management review.
• Ensure compliance with company standards and service level agreements (SLAs).
• Support inventory management related to L3 repairs (components, parts, tools).
• Maintain a clean, organized, and efficient work environment within the repair area.

Qualification & Experience:

• Diploma or Bachelor’s degree in Electronics, Computer Engineering, or a related field. (Can be relaxed for experienced candidates)
• Minimum 3-5 years of experience in a similar role/industry.

Additional requirements:

• Strong understanding of motherboard components, L3-level repair standards, and technical troubleshooting.
• Experience in vendor/principal communication and handling escalations.
• Good reporting, documentation, and analytical skills.
• Strong leadership, team management, and problem-solving abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and communication.
• Ability to work under pressure and meet service KPIs and deadlines.
  
  

Salary: Negotiable.

Drop your CV below or send it via mail “career@1000fix.com” mentioning the position in the subject line.