Front Desk Executive – After Sales Service

Front Desk Executive – After Sales Service

Vacancy: 5

Job Responsibilities:

• Supporting the customer through ticketing system and inquiries via phone calls.
• Resolving customer complaints and queries.
• Provide product details and service information to customers.
• Taking feedback from the customers.
• Maintaining a healthy relationship with the clients.
• Good problem-solving abilities.
• Customer-oriented individual.
• Quick learner and exceptional ability to make decisions.
• Deal with queries from the public and customers.
• Receive and sort mail and deliveries.
• Understanding the products and services provided by the company.
• Tidy and maintain the customer care area.
• Perform any other tasks assigned by the Team Leader.

Educational Requirements: Graduation/post-graduation from any discipline from reputed university

Experience Requirements:

• 2 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
• Freshers are also encouraged to apply.

Additional Requirements:

• Age 20 to 30 years
• Excellent Verbal communication and interpersonal skills.
• Professional personal presentation.
• Problem-solving and analytical mindset.
• Knowledge of customer service principles and practices.
• Proficient in tracking customer sentiment and feedback.
• Self-motivated and proactive team player.
• Customer service orientation.
• Information management.
• Organization and planning.
• Stress tolerance.
• Participate in team meetings and contribute to process improvement initiatives
• Computer Literacy: Sound knowledge in MS Word, MS Excel, etc.

Salary: Negotiable.

Compensation & Other Benefits:s

• T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus
• Annual Bonus
• Team Retreat
• Facilities for skill development
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2 (Two)
• Salary Review: Yearly

Drop your CV below or send it via mail “career@1000fix.com” mentioning the position in the subject line.