Position: Head of Service Quality Assurance

Grade: Manager / Sr. Manager

1000FiX Services Ltd.

Vacancy – 01

Job Responsibilities:

• A creative person who loves to explore a new way to improve the process, culture of an organization.
• An everyday improvement mindset who explores the loopholes, designs process(es) to block the loopholes, trains the people, and finally monitors the performance.
• Experience in Training and Service Quality Assurance is expected.
• A sound understanding in processes of IT Service industry.
• In-depth knowledge in CSAT, NPS, SL, TAT and other relevant KPI of service industry.
• An innovative mind to implement new tools to measure the service quality.
• Appreciate if you have knowledge in Six Sigma, Quality Assurance, Process development & re-engineering.
• A persona with belief of change and improvement are the core to the organizational development.
• Smart communication skill with globally renowned Principals, internal and external stakeholders.
• An insight generator with excellent reporting and presentation skill.
• Best Customer Experience at any cost – this is the mindset.
• Love to run after KPI no matter what challenges come across.
• A very good team player with amazing team leadership skill to drive the team for efficient and challenging target.
• Flexible to receive new process, understand and implement those in a timely manner.
• Obviously a never frustrating mindset.

Employment Status

Full Time

Educational Requirements

Bachelor of Science (BSc) in Computer Science

Experience Requirements

Minimum 5-7 years

The applicants should have experience in the following area(s):

IT Enable Service Process (hardware)

Additional Requirements

Age 25 to 35

1. Must have patience & competence to work under pressure.
2. Willing to work extended hours and work on holidays.
3. Understand, interpret, reproduce, and find the problems. Perform Root cause Analysis.
4. Must be computer literate and able to produce different analytical report and statements independently.
5. Fluent in English languages (written and speaking).

Workplace

Work at office

Job Location

Dhaka

Salary

Negotiable

Compensation & other benefits

T/A, Mobile bill: Yes

Lunch Facilities: N/A,

Provident Fund: Yes

Accounts Executive/Sr. Executive – (Contractual), 1000Fix Services Ltd.

Vacancy

01

Job Responsibilities

• Expertise in Corporate invoicing, billing, collection and recovery process.
• Day to day cash book management, journal and other accounting process management
• Prepare financial statements and other financial reports and procedural standards.
• Bank Reconciliation. Time to time prepare the necessary works on behalf of institute.
• Provide all statistical information required to the department.
• Closely working and reporting to Head of Finance and Management.
• Develop, implement, modify, and document record keeping and accounting systems.
• Handle day to day functioning of the Accounts and finance functions.

Employment Status

Contractual

Educational Requirements

• Master of Commerce (M Com)

Experience Requirements

• 1 to 2 year(s)

Additional Requirements

• Age 25 to 35 years
• Both males and females are allowed to apply.
• Excellent Communication skill.
• Advance proficiency in MS Office (Excel, Power Point).
• Must be familiar and habituated to work with Accounts ERP Software.
• Strong interpersonal skills and the ability to work effectively with others and on teams.
• Ability to remain calm under pressure and make decision quickly.
• Should be self-driven, result oriented and hard working.

Job Location

Dhaka

Salary

• Negotiable

Compensation & other benefits

• Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2 (Yearly) 
  Emai: career@1000fix.com

Application Deadline: 25 August 2022

AC Technician 

Vacancy

2

Job Responsibilities

• To install, inspect, maintain and repair of the air conditioning systems.
• To inspect and maintain Refrigerators, Ice Machines and chilled water supply systems.
• To perform regular maintenance work on the cooling units.
• To diagnose electrical and mechanical defects and malfunctions.
• To install, replace or repair equipment that has been damaged.
• To make adjustment and do calibrations of the thermostatic controls.
• To install new air-conditioning systems and equipment.
• To clean blowers and coils, check tensions of belts and motors.
• To ensure smooth installation & maintenance of air-conditioning systems.

Employment Status

Full-time

Educational Requirements

• Diploma in Engineering
• Skills Required: AC Repairing

Experience Requirements

• 2 to 5 year(s)

Additional Requirements

• Only males are allowed to apply.

Job Location

Chattogram

Salary

• 15000 (Monthly)

Compensation & other benefits

• T/A, Mobile bill, Provident fund, Insurance
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2 (Yearly)

Send your CV to career@1000fix.com 

Application Deadline: 25 August 2022

Position: Engineer – IT Product Service.

1000FiX Services Limited

Vacancy

04

Job Responsibilities

1. To troubleshoot laptop, desktop, printer, and networking items. Prefer all or any of the items.
2. Motherboard repair quality will be treated as an advantage.
3. Need to do either or both of in-warranty and out-of-warranty support.
4. Communication with Principals.
5. Communicate clearly and precisely with customers in written and verbal form.
6. Keep repair records in ERP or in the Principal’s software.
7. Report preparation in MS office is required.
8. To check & perform warranty/replacement procedure of retailer & corporate customers
9. Identify the actual malfunction and make the solution with discuss technical Support Team.
10. Ensure the performance, quality, and responsiveness of service items.
11. Collaborate with the Support team to ensure proper service of products.
12. Work with members of the team and other departments/teams to resolve product issues.
13. Perform any other tasks assigned by the Team Leader.

Employment Status

Fulltime

Educational Requirements

Bachelor of Science (BSc) or Diploma certification

Experience Requirements

At least 2 years of experience

Professional certification will be an added value

Additional Requirements

Age 20 to 30

1. Prefer vendor certification from Microsoft, CISCO, hp, DELL, or the like.
2. Must have patience & competence to work under pressure.
3. Willing to work extended hours and work on holidays.
4. Must be computer literate and able to produce different analytical reports and statements independently.

Workplace

Work at office and Customer site

Job Location

Anywhere in Bangladesh

Salary

14,000 Tk. to 20,000 Tk.

Compensation & other benefits

Regular training and certification facility

T/A, Mobile bill

Applicable leave facility

Post confirmation, Lunch allowance, Provident fund, Festival bonus, performance bonus etc. options will be applicable.

Emai

Please share your resume to

carrer@1000fix.com

Position: Engineer – IT Product Service.

1000FiX Services Limited

Vacancy

04

Job Responsibilities

1. Service Center Manager is overall responsible to ensure customer satisfaction by providing reliable, prompt, and friendly service.

2. This position will supervise a team and manage overall customer care center activities of a respective region.

3. Coordinate with all center functions (Front Executive, Technical Engineer, Accounts, Logistics, etc.) and reported to regions and head office both way smooth center operation.

4. Must be KPI driven.

5. Sales & revenue target oriented.

6. Excellent relationship management with dealers and the local sales team.

7. A passionate salesperson to sell IT products and accessories items.

8. Motivate the customer with positive reviews to convert the interest into sales.

9. Target-orientated and punctuality are a must requirement in the workplace.

10. Develop a good customer relationship with very good communication skills.

11. Achieve sales targets set by the management and prepare periodic reports accordingly.

12. Coordinate with the service department to provide smooth and quality services.

13. Frequently communicate with customers by providing support, information, and guidance.

14. Researching and recommending new opportunities, and service improvements with proper forecasting.

15. Any other tasks assigned by the Management.

Employment Status

Fulltime

Educational Requirements:

Bachelor of Science (BSc) in Computer Science. (Flexible for experienced candidates)

Experience Requirements:

Minimum 2 years

The applicants should have experience in the following area(s):

IT product sales or service or both.

Additional Requirements:

1. Age: N/A

2. Good communication skills both verbal and written with good presentation skills.

3. Competency in Microsoft applications including Word, Excel, PowerPoint, and Outlook.

4. Good Analytical and Organizing Skills.

5. Good Planning and decision-making Skills.

6. He must be able to manage People.

7. He must possess ownership and dedication toward his responsibilities.

Workplace:

Work at office

Job Location

Anywhere in Bangladesh

Salary:

20,000 to 35,000 Taka

Compensation & other benefits:

KPI achievement incentive.

Regular training and certification facility.

T/A, Mobile bill.

Lunch allowance, Provident fund, Festival bonus, performance bonus, etc. options will be applicable.

Send your resume: career@1000fix.com

Deadline: 31 October 2022